Return & Refund Policy

Our Commitment to You

At 【请替换：店铺名称】，we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we are here to assist you. Please read below for important details about returns, refunds, and how to make the process simple and straightforward.

Return Eligibility

We accept returns on most items within 30 days of delivery. To qualify for a return, your item must:

Be in its original, unused condition with all tags and packaging intact.
Not be a final sale item (these are clearly marked on product pages).
Be returned within 30 days of the date you received the item.

Note: Personalized or custom-made products are not eligible for return unless they are defective or damaged.

How to Start a Return

Contact Customer Service: Email us at 【请替换：客服邮箱】 or fill out the contact form on our website. Please include your order number and a brief reason for the return.
Return Authorization: Our team will review your request and provide you with a Return Authorization (RA) number along with instructions for returning the item.
Ship Your Item: Once you have your RA number, securely package the item (preferably in the original packaging) and send it back to us. Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect. We recommend using a trackable shipping service or purchasing shipping insurance for your protection.

Refund Process

After we receive and inspect the returned item, we will process your refund. Refunds will be credited to the original payment method used for the purchase. Please allow 7–10 business days for the refund to appear in your account, depending on your bank or payment provider.

Damaged or Defective Items

If you receive an item that is damaged or defective, please contact us within 7 days of delivery. Provide a description and photos of the issue if possible. We will gladly offer a full refund or exchange at no extra cost.

Exchanges

If you need a different size or color, we offer exchanges on the same product as long as the item is unused and returned within 30 days. Follow the return process described above, and once we receive your returned item, we will send your exchange promptly.

Non-Returnable Items

For health and safety reasons, the following items cannot be returned:

Personalized or custom-made products
Gift cards
Intimate apparel and swimwear (unless unworn and tags are attached)

Refunds and Shipping Fees

Refunds will be made to your original payment method once your return is accepted. Please note that shipping and handling fees are non-refundable unless the item was defective or we made an error fulfilling your order.

Final Sale Items

Certain products are marked as final sale and cannot be returned or exchanged. These items will be clearly noted on their product page.

Processing and Shipping Timelines

Order Cancellation Window: You may cancel your order within 24 hours of purchase.
Order Processing Time: 2-4 business days
Shipping Time: 7-15 business days
Return Window: 30 days from delivery
Refund Processing Time: 7-10 business days after we receive the return
Shipping Fees: Calculated and displayed at checkout