Shipping Policy

Order Processing

At 【请替换：店铺名称】, we strive to process orders swiftly. All orders are processed within 1-2 business days after payment is confirmed. Orders placed on weekends or holidays will begin processing on the next business day.

Please be aware that during peak seasons or holidays, processing times may be extended slightly. We appreciate your understanding and patience!

Shipping Destinations

We currently ship exclusively within the United States. If you have questions about shipping, please contact our customer service team at 【请替换：客服邮箱】.

Shipping Methods & Delivery Times

Here are the estimated delivery times once your order has been shipped:

Standard Shipping (U.S.): 5–10 business days

Note that delivery times are estimates and may vary due to carrier delays, weather, or other circumstances outside our control.

Shipping Costs

Shipping fees are calculated based on your shipping address, the shipping method you select, and the size and weight of your order. These fees will be displayed at checkout.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing your tracking number. Tracking information typically updates within 24 to 72 hours after shipment.

Returns & Refunds

We accept returns within 30 calendar days of delivery. Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.

Refunds will be processed within 5-7 business days after we receive the returned items.

Order Cancellations

Orders may be cancelled within 12 hours of placement. After this period, we may have already begun processing your order, and cancellation may no longer be possible.

Address Accuracy & Delivery Issues

Please ensure your shipping address is accurate and complete before submitting your order. Once an order is shipped, we cannot change the shipping address.

If an order is returned to us due to an incorrect or incomplete address, additional shipping fees may be required to reship the package.

If you miss a delivery, carriers usually leave a notice with instructions on how to arrange redelivery or pickup.

Damaged or Lost Packages

If your order arrives damaged or is lost in transit, please contact us at 【请替换：客服邮箱】 within 7 days of delivery. Have your order number and photos available if possible. We will work with you to resolve the issue promptly.